As a small business owner, customer satisfaction has always been and will always be our top priority. Therefore, I find it necessary to respond to comments posted by Amber J. dated August 15, 2012. House of Diamonds strives on a daily basis to maintain quality products and services at a reasonable rate and this particular case was no exception. This client brought in a ring that she had purchased off the internet. She brought the ring to us to have a stone set into an existing setting. The ring had major structural issues. The material was lightweight and the mount was of sub-standard build. After careful review, our recommendation was to replace the current head and to rebuild the support. I find it difficult to believe that another jeweler would tell her that I was “pretty much lying.” The prices were shown to this client from a price book used industry wide. Once you accept a job of this nature, you also accept liability for the ring as a whole. We were unwilling to take on that type of responsibility without the recommended repairs. The price quote was broken down and explained to her in detail. Ultimately, she was not willing to pay more than $100 to repair this piece and could not understand why we would not agree to simply mount her center stone without securing the structure. Under no circumstance will we cut corners to secure any business!! We thrive on the principle that only quality product will be manufactured and distributed at House of Diamonds, and we stand behind all of our products and repairs. After repeatedly asking us to perform the repair for $100 and receiving the same response, she stated she was disappointed in House of Diamonds because she had called and was given a repair quote of $100 over the phone, sight unseen. Since this is not something we do, it became apparent to me that I was dealing with a dishonest and deceptive individual. At that point I informed her she should find another jeweler and we would not be doing any work for her. \r
I apologize if being open and honest with this individual caused her feelings to be hurt, but using this venue to be vindictive and dishonest is shameful.\r
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This is in response to a posting on 04/08/2008. \r
I appreciate this venue and the great service it offers to potential \r
Clients, however I am equally concerned about comments and statements \r
with no merit which can prove damaging to one's reputation. As this \r
person indicated, a price was agreed on for a Diamond and custom made \r
ring.\r
However; they had no means to place a deposit on that day. It was \r
agreed, we would create a model through a CAD/CAM process and they would deliver the deposit the following day. Instead of a deposit we were informed she would only pay a smaller amount and if we were not open to renegotiate to their price she would take our model (they still had not paid for the model) and go to a ""friend in New York"" to have the ring built.\r
We informed her we were not in a position to renegotiate the \r
price, and this is not how we conduct our business. Since a deposit was \r
not placed on the project or Diamond, we concluded the deal was void. \r
We did sell our Diamond to another appreciative party.\r
We did inform her it would be in her best interest to locate another jeweler to work with. In good faith, we incurred 4 hours of CAD design time for this client without a deposit. I found it disheartening when she implied she would basically steal our design and go to another jeweler after the original agreement. Our intentions were never to offend them. However, there is a need for mutual respect in any transaction.
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