I found Preferred Plumbing & Drain in an advertisement in the paper. They were advertising a bullet water blaster feature that I was interested in. The clog was in an outside drain. Two technicians came out separately to unclog the drain. They did the best they could, given the problem. The second technician finally got it unclogged, but not all the way. It was still clogged about ten feet into it. They didn't try the bullet water blaster, and said it wasn't for outside pipes. I never understood why they couldn't use it, but they couldn't fix the drain. It was raining and flooding at the time. This was my first time using them, and I'm not sure I would use them again. The technician was very committed, driven, and customer focused.
RESPONSE FROM Preferred Plumbing & Drain:
Hi Nancy we always stive for 100 satisfaction. It looks like in this case we did not acheive that. Can you tell me your address so i can look up the job we did and find out why our techs recommended not to use the water blaster (hydro Jetter) on you plumbing system. I would like to make sure it was a right recommendation and if so make sure you understand why. I cant find you job address by name so i need the address where we serviced you.
thank you respectfully,
Bryan Graves
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