DO NOT USE THIS COMPANY!!!!!!!!! I called them to repair my broken Miele dishwasher, the service technician would not give me a written quote to repair it, even after I asked for one. He verbally said $550 - $200 labor and "about $350 for the part," then he left - never even asking if I wanted the machine repaired. I called his office to complain and tell them that the cover wasn't back on correctly and the buttons were sticking inside the cover too- was told I'd get a call back from the service manager. Next day had another company - recommended by Miele, look at the machine - technician took one look at machine, before he put a tool to it, and asked if someone tried to open the machine because the door lock is broken. The ARC-USA technician didn't ask if I wanted my machine fixed because he had BROKEN IT MORE!!!! No wonder he was in such a hurry to leave and wouldn't give me a written quote! I called the service department again and asked for manager - he still has never called. I called back again and spoke with Steve - not sure what he does but he would not let me talk to anyone else, and he had a complete attitude, was rude and told me flat out his technicians do not break machines. Also - the company authorized by Miele only charges a flat $175 labor fee and the part is only $174 - not $350 - but $350 would cover the $98 part the ARC technician broke - no wonder the cost was so over-inflated too!
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