I used this facility a couple of times with okay results. However, on my last trip, the lack of customer care and consideration was overwhelming. I had a miscommunication with one of the front desk clerks, despite repeating the information back to her for confirmation. This miscommunication caused me great duress, as well as costing me quite a few dollars. When I returned to pick up my dog, not only did they not apologize, they did not even acknowledge the incident. They acted as though it never happened. If you want good service, go somewhere else. I will from now on.
more