We are first time buyers at West Coast Appliance. In October 2012 West Coast was having a sale on appliances so on a Saturday morning my husband and I went into the store found and purchased new appliances. We upgraded our appliances thinking this would be perfect timing for the holidays.
The following week the appliances were delivered and the appliances worked fine that first two weeks. After two weeks the microwave/vented hood that was recommended (also more expensive) did not work . The led panel does not operate properly, you can not see what settings to push as there is no lighted controls.. My husband discovered that by closing door several times the light would come back on suggesting a loose connection somewhere in wiring. We called service and were told that the microwave was probably not getting correct voltage, maybe house was to old. Well, the house is less than five years old and my husband has been an electrician for over 35 years. He checked anyway. Nope, not electrical problem. The next step was getting repairman out here. We were told several times that we would be charged for service call if there is not problem with microwave. This is the week prior to Thanksgiving and I am hopeful. Repairman arrives and immediately discovers that there is a problem with the microwave. He thinks it is control board, so he orders another. Thanksgiving comes and goes. The new part arrives along with the serviceman. This requires taking the door apart and getting into the wiring. After lenghty attempt the microwave still does not work. Okay, now it seems it must be wiring harness that needs to be repaired, so another is ordered. Christmas has come and gone and still no working microwave oven.
Today we have waited from noon to five o'clock only to be told that unless my husband could help repairman take microwave down he may have to reschedule, which he had to do anyway because is was behind schedule.
Several weeks ago I called West Coast Appliance asking that this microwave be replaced with one that works. What I was told was that exlectolux does not allow that, if after four different repairs they may replace it. We were told that maybe we would want to call electrolux directly. Well, if the folks at West Coast Appliance do not care if the appliances they sale don't work why would electrolux.
I am also disappointed that once merchandise it is out the door you as a customer are not very important.
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