Called to get our AC repaired today - was thrilled when they said they could come between 4 and 6. Never had a problem with Roland J Down. Now that they are ""service experts"" however, the whole system works through a Florida based office and well....I was incredibly disappointed and frustrated by their ""service.""
At 6 pm I called and got the automated system - press ""2"" if you are calling to check on your service call status - The update? I was next on the list and the dispatcher would call me right back to give me an estimated time.
No return call. At 8 pm I called again. Still no info, lots of apologies, but the dispatcher would get right back to me.
Getting hard to believe I was ""next on the list.""
At 8:25 I called again. I asked for a supervisor. She said she managed to get hold of the technician, but said he would call me to give an ETA. She couldn't provide that information. (Did she really talk to him?)
The info she did provide? The technician is overbooked, they have no idea if he is even close to my location or 30 minutes away. They could not offer any compensation or provide any insight as to why they would overbook and misrepresent the timely arrival of the technician.
I canceled. We will not be using them again. There are plenty of other local options who have NOT gone to this mega-service and who actually care enough to inform their customers if there is a delay.
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