I think alot of people have the wrong idea about auction. if you want a spotless car... go to a franchise dealer, and pay their full price. if you want to spend less for a similar car, you can do that at the auction. you can't expect to save money and have a show room car too. most of the disappointment is self inflicted; I'm sorry to say it because I am sure alot of people who wrote these reviews had a bad experiance, but maybe the expectation was too high? I bought my car with out expectation because I didn't want to pay the full price. I did a little research, used caution, and it worked out fine. I loved the experiance.
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