Room was large and very clean; somewhat outdated. Balcony room over parking lot was NOT a treat. Beds were comfortable. Seems to be older hotel. Valet and desk staff were very helpful Galleria access is convenient, and free self parking was easily accessed. Television system was in transition, so only a few channels were operational. Room service was EXPENSIVE. In room coffee pot did not work. For the price, would have expected free WiFi access and free access to refrigerator and/or microwave. Plumbing was loud and slow to fill tank. Hot water was adequate. Air conditioning was marginal. Doors were heavy and awkward to open for old ladies. Not customary Westin experience.
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