It's unfortunate that many of the people who rated Hendrick unfavorably don't really know what goes on behind closed doors. There are some who try to meet a sales quota, there are some who don't do a good job and there are some who could care less but you cannot rate all the employees there using the experience you had with one. As far as the lady who was pregnant, there are vending machines as well as free coffee and tea in the waiting room and free popcorn. Some mechanics "hang parts" but a lot do not in fact if you ask there are some great there mechanics with a lot of experience and schooling (Honda School)! A lot of owners neglect their cars and when you take it to the dealership they are giving you the best case scenario of what is going on. So you only went in for a noise but were educated that your tires also need replacing, a choice you have. When you pay for something also remember the pricing was set by management and not the mechanics. The mechanics fix your cars, th
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