I purchased a bedroom set for my new home on 3/5/11. i went and spoke to a nice person i thought named Tommy i was told i would get my set in 2-3 weeks. After two weeks of no correspondence with Tommy i called to make a final payment and asked him when i can expect my delivery he said i will call you back on Monday. thats no problem Monday comes no call from Tommy so i called the office and get the so called designer not a sales associate a designer so no sales could have been done that day because supposely Tommy was not in and it is only them two in the store location. ok so i asked for a manager a director someone else i can speak to and she tells me there is no one only them two WTH. ok then i asked for her to tell Tommy to call me back no call back. Tuesday come oh Tommy is off he will not be in. ok Wensday comes and no Tommy again. i had to block my number in order to get him on the phone. well he still had no answer for me and you know i am pissed off now. so all of a sudden he has the number to headquarters. ok get the number for head quarters explain to them my situation and now i am informed i will not be getting my set for another 2-3 weeks. i am fuming now so i explained to her that i am sleeping on the floor and need my bed this lady who is suppose to be a professional tells me that i have a mattress because i did not buy it from them sleep on that. now i can not control myself and i am so mad i am crying now. i asked her do she sleep on her mattress on the floor or sleep on the floor she tells me thats not here problem. So i explained to her i paid in cash $1850 and i want my money back she tells me well you are not getting it back and that i just have to wait till i get my delivery. this place SUCKS. i have always bought ashley furniture and never had an issue like this with any other store that i have gone to and to be treated like this is uncalled for. I would never recommend anyone to buy anything from them they have horrible customer service and they act like you owe them something. they are giving a bad name to the ASHLEY company. i will not be buying anything else from them.
I NEED HELP ME HOWARD TO GET MY MONEY BACK SO I CAN SLEEP IN MY BED AND NOT ON THE FLOOR....
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