I purchased a Jeep Liberty in NC and took it back home with me to Johnson City. I started experiencing problems with the Jeep and so I figured I would take it to the closest Jeep dealership to see if they could figure out the problems. When I first took the Jeep in, they were semi helpful and told me basically nothing about what they planned to do about my issues. The Jeep would start some days, and others it wouldn't start at all. They agreed to look it over and see if they could recreate the problem. While the jeep was there they allowed to me take a car from Enterprise. Enterprise was wonderful about making the transiton easy for me. Grindstaff on the other hand wasn't even concerned about getting me a replacement vehical for the time being. Well my Jeep was there for two weeks before they finally called to say there was nothing wrong with it. I had called daily and never got anyone and would always leave a voicemail asking about the jeep and hoping for a return call. I arrived at the dealership after they told me it was ""fixed"" and moved all of my stuff from the rental car back into my jeep. I went to start the Jeep and it wouldn't turn over. I swear if I could have blown smoke out of ears I would have! I immediatly walked back inside and told them it wouldn't start. Well they took it back in for ANOTHER TWO WEEKS, with no calls on their progress during those two weeks. I gave up with them, demanded I get my jeep back and refused to pay for the services that obviously weren't done. I took the Jeep to my old mechanic back in NC and in two days they found the issue and fixed it. Grindstaff is completely unreliable and unfriendly. I felt as though I was treated disrespectfully and was not given the time to explain the problem with my vehical thoroughly. I would not reccomend anyone taking their vehical to them! Having a vehical fixed should be worry free and headache free. Do not go here unless you plan to not see your vehical for a month! Smaller shops are more friendly and more time oriented. These people are not friendly and recieved a call from my lawyer when they demanded to be paid for the four weeks my jeep sat on their lot. I will never be back here!
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