My experience at Party Headquarters in Jackson, TN was the WORST I've encountered from any business. The balloons are not of good quality and the employees/managers are unwilling to fulfill their guarantee of prompt and professional customer service. \r
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I had a service complaint and instead of apoligizing and reassuring me, I was argued with and yelled at by a MANAGER over the phone. What business functions without an on-duty manager to assure business operations are running accordingly? To add insult to injury, he told me to go buy balloons from another store. WOW!! \r
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Absolutely unprofessional and should consider taking a professional course in Management. I have an M.B.A, but even my 13 year old nephew knows the #1 rule in business is to never provoke a customer.\r
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