WOW, I wish I had read the other reviews before my daughter took her wedding gown to be altered here....and made an appt. for myself to have my mother-of-the-bride dress altered (that appt. has now been canceled.) I had purchased my mother of the bride dress at a shop out of state months earlier. I accompanied her to her 1st fitting and the seamstress was very nice. While there I mentioned that I'd like to bring my dress in for alterations once it was delivered and was told that would be fine. When my dress was delivered I called the Rina D. shop to schedule my 1st fitting. They ""fit me in the schedule"" about 4 weeks ahead and took info from me INCLUDING where I had purchased my dress. Nothing was said at that time about NOT having purchased my dress from their shop. So today, a few weeks later, I called Rina's to give them a heads-up about part of my alterations that included adding extra dress material to the back of the skirt where the center seam was, I didn't like the high open slit. (I already knew extra material could be ordered.) The woman was incredibly RUDE and as soon as I began explaining about the material (my point being that I wanted to be sure there would be time to get the material in and the alterations done by the date of the wedding) she bluntly said ""I think you should just contact ****'s (the shop I'd purchased my dress from) and let them handle it."" I wasn't quite sure what to think of her comment at this point and stated that I could have them order the fabric but it's terribly far to drive for alterations (1 1/2 hrs) and even they had recommended I get someone locally to do my alterations. With a lot of sass she said ""Well, you didn't buy your dress here, you bought it at that other shop, we sell those dresses too."" I tried to keep calm and said ""I KNOW THAT NOW but did not know it when I ordered my dress many months ago!"" So at this point on the phone I told the woman it sounded like they were NOT interested in doing my alterations and she said ""Well, we do alterations as a service for women who buy their dresses here and you bought yours elsewhere."" I asked her why after 3 points of contact with her shop, including the call to schedule my appt. for a fitting when they had asked where I bought my dress, that this was not stated to me. Now weeks have gone by. She said I had to understand that they are not an alteration shop for just anyone, they do it as a service to people who buy their dresses there. Again....I asked then why was this not stated to me earlier, most particularly when I called for an appt.? Wow - I was astounded that she was so calm about putting me in a position like this at this point in time - a mother of the bride who is now under the gun with her timing. She didn't seem to care at all and stated that ""....well, because your daughter is having her dress done by us we would do yours as a service to her...."" I paused and said, ""As a service to her? WHO DO YOU THINK IS PAYING FOR HER ALTERATIONS? ME!"" It was just so ridiculous and I ended the conversation by canceling my fitting appt. and telling her that I hoped she was able to sleep at night and thank you very much for adding stress to me at this point in my daughter's wedding planning. Please respect yourself and don't go here for alterations unless you plan to buy your dress from them. So disappointing that a shop in this line of business could so easily be this rude and inconsiderate to people trying to enjoy an important day like a wedding and so disrespectful of the crucial timelines. We need to DEPEND on these kinds of shops! Unbelievable. Stay away. I have fortunately now been given the name of a small local shop that has done bridesmaid dress alterations for several gals, not a fancy place by any means. I was told their alterations were done in 2 weeks. I'll be calling them tomorrow.
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