We were not pleased with our moving experience. Our furniture, we were told, was to be bubble wrapped which wasn't done. We have dings and scratches in some of our furniture. The gentlemen moving us were very nice, however, their main concern was moving us as quickly as possible. We finally had to ask them to stop so we could figure out where we needed things to go. Things we would have moved ourselves they took and things we needed them to move stayed for us to move. We also felt very obligated to give them a tip, which we did. Their main objective was to pack and go as quickly as possible which made a very difficult move for us. I will not recommend your company.
RESPONSE FROM Mad City Moving Services, LLC:
We do not say that we bubble wrap the furniture. We tell all customers that we shrink wrap the furniture which was done. All our paperwork clearly indicates what services we do, and states that we shrink wrap and blanket protect the furniture. I am no aware of any company that bubble wraps furniture. This is the first time that I have had a customer complain on a crew that was moving too fast, in turn saving the customer money and did not have any damage. The men try to move at a steady pace, to be efficient as possible. Our policy is to do a walk before the move begins to indicate what items go, and before we leave to deliver to make sure that we have loaded all the items desired.
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