Our experience last week with your service department far exceeded our expectations and solidified us as customers for life. We purchased a used Trailblazer in November of 2002. Last week, one of the electric windows became inoperable, as the motor was burned out. We made arrangements to bring it in to be repaired along with doing some routine maintenance to the car. The service department called with several concerns regarding the condition of the car, adding up to several hundred dollars in potential repairs. We expressed concerns that these should have been discovered during your inspection prior to selling the car. The service manager contacted the used car manager and collectively determined that the dealership should be responsible for most of the extraordinary repairs and we should be responsible for the routine maintenance. This act of good faith really blew us away, as it is far more common that people do not do “the right thing”. Your actions have not only made us customers for life, but this story will be told countless times as it is so unusual but such a pleasant surprise. We thank you for your consideration with this situation and look forward to a long and satisfying relationship.
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