(B) A reconnect fee may not be charged where service was not disconnected, except in circumstances where a utility representative arrives at a customer's service location with the intent to disconnect service because of a delinquent bill, and the customer prevents the utility from disconnecting the service.\r
(C) Except as provided under §291.89(c) of this title when a customer prevents disconnection at the water meter or connecting point between the utility and customer sewer lines, a reconnect fee charged for restoring water or sewer service after disconnection for nonpayment of monthly charges shall not exceed $25 provided the customer pays the delinquent charges and requests to have\r
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§291.88. Discontinuance of Service.\r
(a) Disconnection with notice.\r
(1) Notice requirements. Proper notice shall consist of a separate written statement which a utility must mail or hand deliver to a customer before service may be disconnected. The notice must be provided in English and Spanish if necessary to adequately inform the customer and must include the following information:\r
(A) the words ""termination notice"" or similar language approved by the executive director written in a way to stand out from other information on the notice;\r
(B) the action required to avoid disconnection, such as paying past due service charges;\r
Texas Commission on Environmental Quality Page 23\r
Chapter 291 - Utility Regulations\r
(C) the date by which the required action must be completed to avoid disconnection. This date must be at least ten days from the date the notice is provided unless a shorter time is authorized by the executive director;\r
(D) the intended date of disconnection;\r
(E) the office hours, telephone number, and address of the utility's local office;\r
(F) the total past due charges;\r
(G) all reconnect fees that will be required to restore water or sewer service if service is disconnected.\r
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I contacted Stevens J Grant · (936) 539-9797\r
336 N Main St · Conroe
Pros: unlawfal disconects
Cons: ripoff
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