I used to bring my Accords in here for years. I loved Classic Lube Express. They were nice, efficient, and when they recommended service, they were always polite and not pushy.
Unfortunately, whether it be the economy or otherwise, things have changed here. Two visits ago, I noticed a decrease in the level of courtesy the employees extended here. I also noticed an increase in how pushy they were when it came to upselling services, some of them clearly not needed (to a person who knows a moderate amount about cars).
During my last visit, I was pretty much disgusted by how the employees treated me. While the hood was up, the expected worker with the list of upsells came into the waiting room to talk to me. After politely declining the engine flush (and other services), I was treated to a stifled laugh and a shake of the head - as if he was saying ""What an idiot.""
When I went to get in the vehicle, they had moved the seat all the way up to the steering wheel, and cranked every dial, A/C lever, and radio control to MAX... as if to say ""screw you."" Im sure they got a kick out of it, but they also lost a long time customer.
I made it a point to drive here from North Portland whenever I needed an oil change, but that last visit - complete with their crappy attitude - has changed my mind. Never again.
Its actually kind of sad to see what once was a fantastically run business with polite workers turn into what it has now. If they need money so badly, why not just up the oil change price $5 and spare everyone the pushy upsells. I wasnt going to write anything initally, but when I read some of these reviews, coupled with hearing that my buddy went through the same type of negative experience, I thought people should be warned what they may be getting into.
Pros: Good price for a basic oil change
Cons: Staff increasingly rude, pushy upsells
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