I was unfortunate enough to rent property from JMH Realty Concepts for about 3 years here in Philadelphia. They were the worst realty company I have ever had the misfortune to rent from.
Whenever something would go wrong with the apartment, JMH's nasty receptionist would be quick to let you know that she was annoyed with having to answer your call. The standard procedure was then to suggest that you are at fault for the problem, presumably so that JMH can charge you for any repairs.
Here is one of several examples: The fire alarm in my apartment building went off one night at 3 in the morning. There was no fire, it was a false alarm.
When I talked to JMH, they berated me for causing this expensive ""false alarm."" I told them that it was 3 in the morning and I was asleep when it happened. Alan continued to argue with me, saying that it wouldn't have gone off unless I pulled the lever. He suggested that I must have a child that set it off. Finally, when his workmen determined that the false alarm was due to system age and wear, Alan doesn't apologize or say he was wrong, he just sends me an email telling me that they will fix it.
There were numerous other instances just like the above. They never got to things right away but always took the time to determine if you were at fault first. They raised the rent every year in a neighborhood that was not improving and while never doing any work to the area. They were slow to shovel snow in the winter, never dispatched any workers to help keep the street clean, etc.
Please people, companies like this shouldn't be allowed to exist. We must use our rental dollars to send a message. Ignore any nice properties managed by JMH and give your money to other companies who earn it.
Pros: There are absolutely no positives to working with JMH
Cons: Rude, inflexible, unresponsive, incompetent.
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