Kyle plumbing has too much business to provide decent customer service to all their customers. I waited more than a week for their proposal and it did not have the correct information on it. When I asked them to change it, and gave specific reasons why, they told me off. The e-mail exchange is below word-for word. You be the judge.
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After they gave me the incorrect proposal I said this:
I appreciate you trying to save your customer some money; however, this proposal leaves me with a white toilet in a green bathroom, a white toilet in a blue bathroom, and a white toilet in a pink bathroom. Not to mention the toilets are not the same shape, which
would leave a stained silhouette in the shape of the old toilets on the tile. That would ruin the effect of thousands of dollars of tile-work and ceramics and look insanely ugly. That is in addition to the significant disruption to my life of having 3 toilets removed and
dragged through my house, having 3 more dragged back in and then go through the whole sealant mess. This along with all the sanitization issues? No thanks.
Those are only a couple of the many reasons why, when you came here, I specifically said replacing the toilets was not viable. I am a little upset this was not heard.
Please resubmit the proposal without the option of replacing the toilets.
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Kyle Plumbing responded:
From: rbasham@kyleplumbing[dot]com
At this point I regretfully have to void and or decline the Kyle Plumbing II, Inc proposal. We would like to thank you for giving us the opportunity to quote your repairs, however, we suggest that you seek another plumbing
company from this point on.
Thank you,
Rance Basham
rbasham@kyleplumbing[dot]com
5 SE 9th Street
Deerfield Beach, FL 33441
PH:954-425-0770
Fax: 954-425-0890
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