I had difficulty placing an order online due to certain cuts and bindings, so I made a call and had a most pleasant encounter that allowed me to be sure that my order was exactly what I wanted. During the shipping span, the same representative kept me informed of the progress by email. When the pieces arrived, she phoned me confirming the exact cuts and binding. The representative was Meg, and this is customer service that is rarely found these days! And the quality of the product was all I hoped it to be. We love the result!
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