As I read through all the reviews, I can relate to many if not all of them. There is not a lot of deep thinking going on within this company. Ron is a great guy, but his company gives him a very bad name. Extremely poor customer service, never answer phones or return phone calls when vm's are left. Now...in all fairness...When they installed the gunnite on our pool, they didn't bother to check the forcast and installed it during 40 mph winds which caused it to fracture badly. With a lot of squeaky wheels on our end, we finally got it fixed after the pool was filled but had to be drained and refilled. They didn't hook up the ground. They tore up a brand new cover by not thinking about what they were doing...and with some more squeeky wheels...the cover did get replaced. Sevice guys will tell you they will call you back and then never do. They hounded my contractor for $ at every step of the way without thought of where they were in the construction process. Now with all that said....we have really enjoyed the pool once it got working. Craftsmanship is shoddy in area's which bothers me but all in all...it has been about a 3. Lots of frustration that balances out the good stuff.
Pros: Only game in our area
Cons: Act like they are the only game in the area
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