UPDATED REVIEW:
After having our dog stay here, our only complaints were that the feeding instructions were not followed correctly, as our dog came home with extra food - meaning that he must have missed a couple of meals (meals were portioned in baggies). AND the front desk lady evidently did not write down our instructions to NOT give our dog a pool playtime on the last day since we did not want to pick him up wet. She was nice enough, but tended to talk over people instead of listening. When we got there, our dog was just getting done with a pool playtime, and while they attempted to dry him off for us, he was still quite wet. They did not charge us for the extra playtime. He seemed quite happy and excited, and we will definitely take him back if we need to board him again. Hopefully instructions will be followed properly next time.
INITIAL REVIEW:
After saying "Never again!" to ABC and being horrified by Barks 5th Avenue, we visited Prestonwood to see if it would be a good place to leave our 95lb lab. Walking through the kennel the first thing I noticed was the lack of that urine/feces smell that you usually smell in other kennels. This is the ONLY kennel I've walked though where I didn't smell that! So right away we were impressed. Cleanliness is so important for keeping boarding pets healthy - among other things. I didn't smell any smoke outside, which leads me to believe that smoking is not allowed at the kennel (unlike ABC, where your pets are exposed to it whenever they are outside). I was impressed at how well the place was run, and the overall look of the kennel: clean, open, airy, spacious. I am not at all hesitant to leave our lab there. The staff is friendly, and we walked through the entire kennel and all I saw were happy dogs. Not true with any other facility I've ever visited. Other kennels in Houston would do well to emulate Prestonwood. Anytime we need a kennel, Prestonwood will be our ONLY consideration!
Pros: CLEAN kennel! Happy dog!
Cons: Feeding schedule and playtime instructions not followed
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