Yeah, same issue for me...they SUCK! We bought 5 Jeeps in our family from this Jeep Dealer and now they are screwing us...same problem as YOU! HA! And this is with a 2004 Jeep Liberty! It has 80k on it and ever since THEY installed a new pair of breaks on them we cant ever get the vibration out of the steering, and yeah you are totally right they clearly dont know how to do alignments and whatnot. The last time I was living out of the area and had my 1st pair of breaks put on that libery after 30k miles I never had a problem, second pair on at begnal--MAJOR issues that wont go away. Yeah, definitely taking my jeep elsewhere, dont go to these guys for service!
Pros: none except a nice sales dept
Cons: service sucks
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