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Customer Service review - Review by citysearch c | Susan European Dressmaker

Susan European Dressmaker

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Customer Service review 1/19/2009

I had heard such great things about her, and was hoping to get some simple dresses made for the spring/summer. I drove 30 minutes to Long beach and arrived well within store hours (I even stood outside for a second looking over the paper on the window just to make sure). When I got inside, she didn't come out right away so I just waited there patiently. When she finally arrived I asked very politely, ""Are you busy?"" because I didn't want to bother her if she was on the phone or something. She said she wasn't, and so I asked her she could help me get some dresses made, and she told me to come back tomorrow. That's all she said, no explanation or apology. I was sort of shocked so I just said okay... walked outside and that was it. Her store was open, I had come in during store hours, and all she told me was literally, ""Come back tomorrow."" and she turned around and left. It didn't even occur to me until the 30 minute drive home how terrible and inappropriate that had been. I already asked her if she was busy, but I guess she just likes to pick and choose her customers. Cons: I could only imagine what she was doing in the back room, not wanting to be bothered. more
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