My new name for them is TIME WASTER CABLE!! Customer service is so poor that I spent a total of 5 hours this past week - mostly on hold, being transferred to here and there. They start from square one every time. We have had our internet drop off several times a day since they took over Comcast. Nothing they have done has worked yet - new $75 direct line, 3 modem tradeouts...we have to switch to dsl.\r
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