Our family is trying to do the right thing by recycling. This company makes it nearly impossible. They miss pick-up about every other time, which is every two weeks anyway, so by the time they come, a month recycling has been sitting around. There have been times where we waited six weeks.
When I call, "the system is down," "the name on the account does not match your address," - a slew of terrible customer service experiences. When they can figure out the account, they refund $1.50 for missed pick-ups. I don't want a $1.50 credit on my bill, I want my recycling picked-up!
If you can avoid them, do, they really deserve zero stars. Denver residents are so lucky with their gov't supplied service.
Pros: Trash removal is reliable
Cons: Recycling services are terrible and they can keep their $1.50 refund
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