i was missing a letter on my laptop so i asked if they could replace it and what the cost would be. the service guy that helped me hollered out to the business owner across the room ""how much?"" and i thought i heard the boss reply ""$15"". i said ok. after a couple of minutes he rung me up for $54 and i said excuse me, i thought he said $15 and the service guy rudely said ""no, it's $50, i heard what he said"". i asked if we could check with the boss when he gets off the phone and the service guy repeated ""i heard what he said"" in a short arrogant tone. i told him to take his letter back. he abruptly popped letter off my keyboard and subsequently tore off another small component of the keypad that was attached before without any apology or words whatsoever.
more