They were 1 day and several hours late for pick-up. Stated they had a truck break-down about 65 miles from their terminal. They broke an L-shaped wood desk; promised speedy repair by a local company; have not delivered. Left key at "on" to run down battery of mobility scooter. Did not mail promised contract proposal and repeatedly said "the secretary" was "out".
Pros: Polite; even provide untruths in a courteous manner
Cons: So far, can not be trusted in schedule or billing or repair of their breakage
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