The galveston schlitterbahn has poor customer service. I strongly believed they misrepresented the terms of their year passes when they opened last fall and are completely inflexible. I discussed with Catherine Slight what happened and her opinion was essentially my way or the highway. I witnessed a similiar misrepresentation after I purchased the season passes near the time and did not think much about it except that the representatives had the same attitude. In the summer lines are slow both at the window and the food lines. The food is below average for amusement parks. The park clearly does not come close to the standards of the original in New Braunsfuls by any measure.
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