I had to call the Reservation Desk on a few occasions and to be perfectly honest each time I got off the phone feeling like my IQ had singlehandedly been lowered 10 points. For a corporation that would seem to cater to businesses and higher end clientele, I was surprised that they would have representatives who didn't seem to know what was going on...at all. In the end, I called the day before the cruise to confirm that the boat was still going out. The person I spoke with game me an unequivocal "yes!"...and then we arrived at the pier the next day to find that the cruise had been canceled because they hadn't sold enough tickets.
Speaking with the supervisors also left something to be desired (they told us we could take *another* cruise with *complimentary* tickets, even though we hadn't taken the cruise in the first place and they had already charged us for the tickets)
We opted to get a refund rather than rescheduling.
I have a lot of patience, but these people wore me thin.
Pros: may have been nice if we had taken the cruise
Cons: service
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