This was our first and last experience with Pleasant Valley Boarding in Chillicothe, OH.\r
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They lack in customer service and they gave us the impression that they simply did not care about us and our dog, a sweet golden retriever. When we first called to get information on the kennel, we were very well treated, but after we dropped our dog at the kennel and phoned a few other times, the owner could not care less about our situation. We had a flat tire when coming back to pick our dog up from Cincinnatti and we were knew we were going to run about 10 minutes late when picking him up. I called the kennel and asked the owner if he could wait 10 extra minutes and I even offered to pay an extra night for the 10-minute waiting, the owner simply did not care. There was mock in his tone of voice.\r
When we gave him a last call, ten minutes before they were supposed to close, there was no answer.\r
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Beware. I surely do not recommend this kennel if you trully care about your dog.\r
There are other options around the Chillicothe area.
Pros: They are great actors when answering the phone. At first they seem like very nice people.
Cons: They couldn't care less about your pet.
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