after a hot weekend we found our AC was broken. They disptached a repairman out withing a few days. (they actually called to see if they could come a day early) and fixed our problem within a few hours. The service tech was polite friendly and not at all scary. I had no fear of letting him into my house and around my wife and kids
PROS: friendly and polite service techs
CONS: none i can think off
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