Our insurance provider selected YAZD to handle our AC issue. In the beginning of July, we asked them to come out and take a look because it kept cutting off randomly. We had to call them out four times and each time they said they did not know the cause and could not diagnose it - the last time we asked them to come out was in the middle of August. We also had to request that they send us the invoice after each visit because days afterward, we were still without one; we are still waiting on the invoice from August's service call in fact. We had to predict when it would stop working so we could call them out each time, just to prove that we were, in fact, still having issues. Three out of the four times they came out, our AC unit was completely shut off and not working - it certainly was not working during their last service call in August when they "guessed" it was due to a faulty electric panel box and suggested that we replace the breakers, which we did, and the unit is still not working. Considering the length of time we went without air conditioning, we had to purchase standing fans to make the house somewhat cooler; again, more money out of our own pocket.
After the fourth visit, we knew this company would be of no help and every time I requested to speak with a manager/owner, I was told by reception that he/she was unavailable but that the message would be delivered. Still waiting on that phone call. The last call I made to them, I told the receptionist we wanted to go with another company through our insurance provider and she agreed. She said she would call our home warranty company and let them know that we needed a different company to come out and that the insurance provider would call me with info shortly. After a few days of not receiving a call from them, I reached out and they informed me that YAZD had called but had told them THERE WAS NO ISSUE WITH OUR UNIT. I said this information was incorrect so our home insurance rep checked the documents they sent and agreed that they lied. Wow.
more