Complete scam artists. I have had the same experience as many using a home warranty. First time he came out, he stated the compressor was fine and that I need to spend $553 to clean out the condenser line and add Freon....and oh by the way, the warranty doesn't cover it. Two days later the A/C crashes again and he comes back out despite my request with the warranty company to change techs and it was determined the compressor was bad. The warranty company says they will cover replacement of the compressor, but not the modification. I asked "what modification?" YAZD stated they need to modify the piping of the system to install the compressor and I owe another $325. I said hell no...he is not an engineer and did not design the system. He has zero authority to modify a trane system. I am still in the middle of this battle, but I informed the warranty company they had better contact trane before making modifications to the A/C.
And apparently he doesn't understand how to deal with thermostats other than honeywell and according to my tenant, he won't even assist in trying to resolve a programming issue. My tenants have essentially been without A/C for 3 weeks thanks to this company and their practices.
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