Our water heater had a slow leak for a couple of days, but on a Friday morning, it was time, and I really didn't want to wait until the weekend. I called these guys around 9:00 AM and they were out at noon.They emailed me the quote, but the guy on the phone said it could be more, depending on how much stuff is not to code. As in our town, an inspection is required (I didn't know this- they informed me), and in order to pass it might require more work.
The service guy came out and evaluated it, and sure enough, as it was installed in 1999, there were several items that had to be done, so it added to the cost. He showed me exactly what was not to code, and how much each item would cost. However it was reasonable, he took out the old, installed everything, cleaned up afterward, and it was done by 2:30. I got a 1 year parts and labor, and a 9 year parts only.
Overall, I'd say it was a good experience. They were friendly, good service, and while not cheap, I thought it was reasonable.
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