Woburn Foreign Auto Body

I felt confident leaving my car for auto body repair with Woburn Foreign Auto Body. They email you updates as to the progress of repairs as it is being done. The body work comes with a life time guarantee! The staff is pleasant, easy to work with and willing to cooperate and work with you. I would definately recommend them. I would not use any other auto body shop. more

WF A/B has allways provided excelent service.. I've been a client for over 20 years and have never had a need to go elsewhere... We have five vehicles in our imedidate family... Something is going on all the time. WF A/B is there for us. Great people to work with !!!! more

WOW!!! It is a right place to maintain your vehicle. Excellent job with a well qualified staffs and wonderful customer service. I personally thank Rhonda J Cullenberg for her professional service and helping me in all the process. Thank you all for the best service in state. more

I wish I do not have to leave my car for body works again. I do not like the rental cars. more

Bob Winters and the whole team did a great job getting me in and out with a high quality repair job on my front fender. more

Woburn Foreign Auto Body does excellent collision work. I felt like I could always count on them for everything. From beginning to end they kept me well informed. Thank you! more

You made my auto repair as easy as it could possibly be. Everyone I came in contact with was helpful, personable, and the repair was done well. more

Once again, WFAB did a great job. Jim was a pleasure to do business with. more

everyone was was helpful and wonderful more

Very satisfied with the total experience more

Jim and Rhonda were very thorough, courteous, and helpful. more

Taking my car to Woburn Foreign Auto Body for my collision repairs proved to be a great choice. The repairs were done properly, and the customer service was excellent. Rhonda and Jim were both very helpful in guiding me through the entire process. When I had problems with the insurance company releasing my deductible, and the rental company charging me personally, Jim went above and beyond to resolve these issues for me. He made the necessary phone calls to get my deductible reimbursed quickly, and to eliminate the charges from the rental company. Overall I had a great experience with Woburn Foreign Auto Body. more

Delivered car on time, did great job and great customer service. more

I have had several problems as of late with our cars. (We were hit 4 times) and we caused another accident Thes people are beyond the pale They have outstanding customer service, do fantastic work, and are a pleasure to work with more

The car came out great, the interior was cleaned better than when I do it myself. Overall it was a great experience. more

A+++++++++++++ Service!!!!! more

After a small accident I took my car here and they handled everything. They were very professional and the work done was amazing. Thanks for everything! more

Service was fine more

When I found out that WFAB had an online status update I was very impressed. Unfortunately the updates were only pictures and they were sporadic at best. I felt that when things were moving from one major stage to another such as the request for a supplement visit from my insurance company that I should have received a pro-active update phone call. Instead I had to call for an update and depending on who I talked to I got accurate or inaccurate information. At one point I was told that WFAB had submitted for 70 additional work hours which meant that I would not have my vehicle back for 2 additional weeks at a minimum. Imagine my surprise when I called a couple of days later to find out that actually my car was almost ready for pickup that day. Also I asked several times for the vehicle to be checked out for functional damage not just cosmetic damage and was advised that it would have to be sent over to the service center for that to happen and that it might not be covered by insurance. I stated that I would still like for this to happen and then for someone to call me from service to discuss what they would do and how much it would cost. When they told me that the vehicle was almost ready I again asked about sending it to service and it was like I had never mentioned it before and I got the impression that it was almost an inconvenience to do so. My concern was that since my vehicle was in the very middle of a five car pileup that there might be functional damage to the engine or computer operational system. In fact one of the major reasons that I took my vehicle to WFAB over any other auto repair shop is that I purchased the vehicle and an extended warranty from WFM and wanted to make sure that my warranty remained intact after any accident repairs. Eventually my vehicle was sent over to the service center a 20,000 mile maintenance was performed and the vehicle was sent back to the Auto Body shop all without my receiving a phone call. The next day I called to find out when the vehicle was being sent over to service and it was only then that I found out that not only was it back but that it was all completed the day before. When I asked what had been done to the vehicle, if there were any charges and who had authorized the work I was told that someone from service would have to call me back to discuss this. Several hours later I did receive a call from a manager in the service department who I felt just dismissed my concerns about the lack of a phone call and assured me that visually everything looked fine with the vehicle. I guess I remain stunned about everyone's laid back attitude about checking out the inner workings of my car based on the fact that the external damage did not look so bad. This attitude was especially concerning since the original auto body damage estimate based on the visual inspection by the auto adjuster turned out to be less than half of the final total due to all of the hidden damage. I guess I am surprised because if I had cuts and bruises on my person from the same auto accident there would be no question that I would be sent to the hospital to be checked out for internal injuries. Anyway visually my car looks to be back to pre-accident condition so I consider the job to have been completed to my satisfaction in that regard. more

The office and supervisor of repairs where excellent They kept me informed all through the repair stage of my vechile. Most important there personalities where exceptional. more