Wind River Environmental

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163 Western Ave
Gloucester, MA 01930

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(978) 281-4443
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Reviews
( 5 )
( 2 )
( 0 )
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( 1 )

Best

7/13/2011 \r We called Wind River out because we have seen there trucks in our area & I am so glad we did. Todd, our technician was very friendly and efficient throughout the ent...

Worst

Extremely poor customer service in an emergency sewerage situation. On advice of professional plumber that couldn't help, we contacted Wind River Environmental and asked for a spe...

Exceptional service 7/12/2011

7/13/2011 \r We called Wind River out because we have seen there trucks in our area & I am so glad we did. Todd, our technician was very friendly and efficient throughout the entire job. He was very informative, he answered any question I had and even took some extra time fixing a potential problem that we could have had. I was very impressed with Todd & will definitely be calling for him in the future. Great company, very impressed!!\r \r more

Their Great 7/9/2011

Great, efficient, informative service with a smile. Definitely will be a return customer. more

Best Septic Service around 6/7/2011

I have been using Wind River for the past 10 years to have my septic pumped. Their service is excellent and their technicians are very knowledgable more

Great Service 6/4/2011

Very prompt service. Technician was friendly, knowledgeable and easy to deal with. Did a good, quick job, taking care not to cause any damage or leave any mess. I was very satisfied. more

Recommend Wind River 6/3/2011

We've used Wind River Environmental to service our septic system for the past 12 years and we're very pleased with their service. Always on time, I highly recommend them. more

Great Service 5/12/2011

Great company, taught us a lot about the care of our septic. Would use them again and reccomend them. more

Extremely Poor Service 3/3/2010

Extremely poor customer service in an emergency sewerage situation. On advice of professional plumber that couldn't help, we contacted Wind River Environmental and asked for a specific truck with specific equipment. Wind River Twice failed to arrive with the truck and equipment we requested. When we asked them to provide estimated times of arrival, they could not and would not provide them. When a manager said he would look into my complaint and return my call, we never received a call back. In approximately 24 hours time, Wind River disproved nearly every claim they make on the home page of their website. With raw sewerage backing up into my home, they could not and would not deliver the quality customer service they claim to provide. Look elsewhere for assistance; otherwise, buyer/customer beware. I would never recommend this company. Also, be aware that every call you make to them is routed to their Hudson office instead of the office location you think you are calling. Would've given Wind River zero stars if I could have. Pros: Diane was helpful Cons: Everything besides Diane more
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