Victra-Verizon Authorized Retailer

Disgusting service all the way around. Make sure when you buy a phone from Diamond that you understand that you are signing a third party contract that will be assessed $500 if you terminate the contract early. This $500 goes to Diamond and IS ABOVE AND BEYOND the early termination fee with your carrier (Verizon.) This term fee is NOT for terminating service but for NOT using the actual phone for 6 months. From the day I purchased my phone from the kiosk in Vancouver Mall the service has been incredibly poor. The manager of the store - Drew never disclosed that I was signing a separate contract. Drew also promised to help me with the Droid and gave me his contact number. I called Drew no less than 4 times and he never bothered to return my call. I visited the kiosk for help and no one knew how to use the phone either and they were of no use. Drew was never there during any of my visits. After receiving a call from a COLLECTION AGENCY attempting to collect $500 today I called the Vancouver Mall kiosk and has a much less than helpful young lady refer me to their customer service department where I had the DIS pleasure to speak with Rachel. I have now been waiting more than an hour for a return call from Rachel after waiting 20 minutes on hold. Rather than to go on on and on I will say that I called Verizon corporate and they are looking into this but I will still be responsible for the contract that roped me into using the phone. Be careful what you are signing and realize that buying a phone these days is worse the buying a used car. I might also add that Diamond is in the middle of a class action law suit with its customers for a violation of privacy with customers that have used a debit or credit card. Sounds like bad business all the way around. more

I've learned my lesson in dealing with ""authorized representatives"". I have Verizon, and made the mistake of thinking I was at an actual ""Verizon"" kiosk while at the mall. A few days after my transaction, I received an email notifying me that my data plan had been changed on a COMPLETELY DIFFERENT ACCOUNT than the account I had added a line on. I had ""unlimited data"" on two of my lines, for nearly 5 years - something that Verizon doesn't offer any longer. Someone had gone in to my other account and changed my data plan on BOTH LINES to the ""share everything"" plan, which limits each line to 2GB of data. I told Savonne, who had been texting me about getting their ""phone insurance"" for most of my 9 separate accounts, and she said she'd get it fixed. Well, one of the lines was fixed fairly quickly. My other line, however STILL has not been switched back. Since then, my daughter has gone over her data usage for last month, (Mainly due to streaming Pandora) which caused me overages, and is dangerously close to going over again this month - and my billing cycle isn't even 1/3 of the way over!! I called Savonne again earlier this week, and she was defensive and said she was doing everything she could and that ""someone else switched the plan"". I had to finally resort to calling Verizon directly, who will be crediting my account for the overages NEXT month, and put in a request to have my second line's data plan changed back to ""unlimited"".... Good grief, it's only been a MONTH. :( Would NOT recommend Diamond Wireless - Just go directly to the actual Verizon kiosk. It's only a few hundred feet away. more

Go to Michael! He will give you the best service and make sure you pick a phone that you will actually love! more