I will never walk into Velvet Freeze on Prospect in Peoria Heights, IL again! The owner/manager/boss, Susan, was as rude as could be. I called on the phone to place an order at lunch time. The gal who answered, Paula, would not take my phone order and told me that I would have to come in. Paula's mother is always calling her daughter to make personal calls. They thought I was the mother. Susan told Paula to get off the phone. I did go down to the restaurant to get my wonder dog. Then I decided that I wouldn't get it, because they weren't so curteous as to take my phone order. When I got there, I told Susan off; because I was so angry about the phone order. Then I walked out of the store. A few minutes later, as the professional she's not, she came stomping mad into where I work and wouldn't even listend to what I had to say. I wanted to make ammends, but Susan wouldn't hear of it. Now Susan and some of the employees call me a psycho _itch behind my back. Susan has a major attitude problem. I also think she's drinks, but I cannot confirm that. If this is the type of person you want running one of your restaurants and want to lose customers because of her, just keep her as manager. I'd would be looking for someone else to run the restaurant. If Susan is in a mood, don't expect an pleasantries or respect from her or her mouth.
Pros: best chili dogs in town
Cons: manager and some of the staff are as rude as anyone I've ever known running a business
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