Then the waiter comes by while my boyfriend is at the ATM and barks at me, ""You ready to order."" I give him a, ""you're freaking kidding right?"" grin and say no we're not ready to order. He turns mid-sentence to walk away and I have to stop him to tell him I am, however, ready to order drinks. He begrudingly takes the drink order and leaves. It is then a good 15 minutes before I see him again and when he does come by to take the order his table side manner is less than stellar.
40 minutes later my boyfriend's meal finally comes out. Mine arrives a solid 15 - 20 minutes after that. During those 15 - 20 minutes the hostess, waitor, busboy and runner can clearly see I'm annoyed that my food is not at the table and my bf has finished (I urged him to eat so his $13 gnocchi wouldn't go cold).
The waitor and runner, rather than coming over, only signal at me that it'll be just one more minute. When the food arrives, I let the waitor know that I'm upset and clearly there must have been a mistake and I don't think I should have to pay for my food as I've now been waiting a solid hour and my bf is done.
He then says IT'S NOT HIS FAULT - IT'S THE CHEF'S?!?
To which I retort well if it's not your fault and it's the chef's then perhaps it would be best if I speak with the manager.
The manager - who turns out to be the owner, Jerry - comes over to see what the problem is. I explain to him that I've been waiting and I don't feel as though I should pay for my meal. He informs me that this is how his restaurant runs and everything is family style, and they only have one chef so things come one at a time.
I say to Jerry, that's fine, but no one told me this when I came in, and it's not my responsibility to know how he runs his establishment - it's his responsibility to educate new customers. Perhaps having a better wait staff might do the trick.
Jerry then says he absolutely cannot comp my meal because he works 9 hours a day and has to send money back to his mother in Sicily and support his kids, and that if I don't want to pay for my meal he can take it away. He also tells me that Trattoria la Siciliana is the number one rated Sicilian restaurant in the Bay Area and everyone knows how things work there.
I simply say to him, ""So your only solution to this problem is to take my meal away and not charge me??"" Jerry then offers free dessert and wine I inform him that he can keep his dessert (but took the wine) and tell him that the only solution is for him to loose a returning customer (which will actually hurt him. This month alone I've spent close to $1500 on eating out. I love going out to dinner).
After the exchange my boyfriend is so upset he's shaking and I lost my appetite. After a few bites of average italian pasta I ask the busboy to box up the food and give me the bill. I paid Jerry his $13 for my meal because clearly he's going to need every penny he can get his hands on if that's how he insists treating new customers.
Just to let you know, I left the food on top of the garbage can outside the restaurant. Hopefully, somone else can enjoy $13 of bullsh*t.
Jerry if you're reading this (and I hope that you do) here's some constructive feedback for you:
1. The customer is always right.
2. A simple ""I'm sorry and thanks for the feedback, I'll keep it in mind,"" would have immediately calmed the situation.
3.Offering me a free glass of wine and dessert combinded cost more than my actual meal - so why not just give me what I'm asking for?
4. I wish you, the kids and your mother the best of luck you're going to need it. However, please keep in mind the next time you trot out your sob story to an upset customer, that your customers work just as has hard, have a families to support and have chosen to spend their hard earned money in your restaurant. If you demand respect from your customers then you should at least give them some as well.
In short. I will never go back to this restaurant again.
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