top 10

Toyota of Plano

Claim
marker

1001 Preston Rd
Plano, TX 75093

marker
(972) 248-7777
Incorrect info? Correct your listing
Photos
Toyota of Plano - Plano, TX
Reviews
( 16 )
( 7 )
( 0 )
( 3 )
( 7 )

Best

We bought a used 2007 Highlander from Pat Lobb McKinney in 2010. Car has been performing fine, but couple weeks ago the alternator went out. Luckily we purchased the Toyota Care p...

Worst

Definitely giving Toyota a bad name. We bought a 2008 Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspec...

Editorial review from Citysearch 8/29/2013

Ripoff... Take your car some place else. Took my Prius in for a recall part replacement that I was told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the double charged my card for a $50 service fee. Made multiple call asking to have the fee waved but they would not. They also left bolts out when they put the flange back on and didn't restore the battery cover in side the call. just left it all open. Then the $50 inspection I was forced to pay wasn't even complete. Several blanks left on the checklist. Not Happy at all. They called as a follow up after the car was picked up to argue about why they have to charge me the $50 fee. Still waiting for a call back...... more
Reply | Report abuse |

Best Customer Service Department Ever! 3/6/2012

We bought a used 2007 Highlander from Pat Lobb McKinney in 2010. Car has been performing fine, but couple weeks ago the alternator went out. Luckily we purchased the Toyota Care package. They towed us FREE to dealership. While there, technician discovered water pump was also bad. They replaced alternator, water pump (and new battery that we provided) all for FREE (well, all was covered under warranty except battery, but they didn't even charge us labor on that).\r We were just impressed that they were able to get to the car on such last minute notice. James Pecor (Service tech) was very helpful in explaining what was going on. A sales person rang me on the Monday to ensure we were happy with the service we received and I received a call to confirm that it was ok to email me a questionnaire. I absolutely LOVE this dealership and I most certainly would recommend them as a place to buy a car as well as have your car serviced. \r more
Reply | Report abuse |

Safety Inspection? 9/19/2011

Definitely giving Toyota a bad name. We bought a 2008 Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I'm really not sure how. I'm so grateful that I'm the only one driving it and it's not a family car yet. An alignment and two shot tires later (after three weeks!) Apparently it was brought back after a run in and never reinspected. YIKES!!! While that's the biggest thing, not getting a spare key, getting the car with shredded windshield wipers and a quarter tank of gas leave a very lemony taste in our mouths. The sales rep was great until we called about the issues and then said that it ""Wasn't in the paper work,"" even though we were supposed to be getting a ""like new car."" The things you learn from getting screwed. At least now I know how to spot a needed alignment on a car that doesn't pull. more
Reply | Report abuse |

A Pathetic Excuse for a Dealership 9/7/2011

I would rather piss glass than ever step foot back in this dealership again. The salesman was ignorant and rude, the manager treated me as if I were a burden, and the overall atmosphere was unprofessional and unpleasant. Save your time and money and go to another dealership because this place is a joke. You would never know by their attitude towards customers that they were in a customer service driven industry. more
Reply | Report abuse |

Great Experience 5/24/2011

I had a great experience there. These guys are really professional, kind, knowledgeable and great to work with. I got a great deal. more
Reply | Report abuse |

Unprofessional, Abhorrent, Repugnant, Dreadful Experience 4/14/2011

This is the most unprofessional place. It is hard enough to find good & honest dealer, perhaps an oxymoron, but Toyota of Plano wins the medal for being nefarious. This is business and in business the one who offers the better deal wins, and all that Toyota of Plano has to do is either match or not and then move on. Instead, their childish and unprofessionalism manifest itself in their message left into my voicemail. They go on to leave a lecture on how it was wrong for me to shop around for a better deal. Honestly, if you can't handle the haggling process of any business, then you are in the wrong profession. STAY AWAY!!!! more
Reply | Report abuse |

Above and beyond! 1/5/2011

Our salesman called to make sure we were satisfied and offered for us to contact him if we had any questions or needed anything. I thought that was a very nice gesture. It just proves to show that this dealership has trained its employees to go above and beyond that call of standard customer service. more
Reply | Report abuse |

Courtesy and Beyond! 12/30/2010

Faz was very personable and a very helpful salesman. He never made me feel pressured and he worked with me through the whole car buying process. The courtesy of the salesman set this dealership apart! more
Reply | Report abuse |

Bonus! 12/30/2010

I loved the WIFI. It made me able to log in and work with my laptop while I waited. It was like I did not even miss any work. They also made an appointment for me so I had a general times and idea on how long it would take to get things finished. They also cleaned my car for me which was a bonus! more
Reply | Report abuse |

Excellent Work! 12/15/2010

Toyota Plano performed an excellent work to fix a problem due to an unexpected oil leaking. The manager did a great job to made sure I am totally satisfied with the work and I still consider they the best Toyota dealership in town. more
Reply | Report abuse |

High Level of Service 12/14/2010

They have been beyond helpful each time I've used Toyota of Plano’s Service Department. Not only do they go well above what one would expect when addressing the issues at hand each visit, he is extremely friendly and efficient. If all business services were at the level they have provided, my life would be much, much less stressful. more
Reply | Report abuse |

A Car That Matched My Needs! 11/11/2010

Tim O’Grady is the reason we purchased the Highlander through Toyota of Plano. He did an excellent job sharing the features of the vehicle and making my wife feel comfortable. It came down to 3 vehicles and he helped answer all our questions. I received excellent customer service. I work in the customer service business and I was extremely impressed by the quality of service. I have always heard good things about Toyota and this dealership far exceeded my expectations. more
Reply | Report abuse |

Knowledgeable and caring Toyota Service representatives 10/7/2010

Knowledgeable and caring Toyota Service representatives. They quickly identified the problem, provided us with an estimate, then completed the appropriate repairs. Our Toyota Camry was purchased at this dealership and we have had all of the service completed here which explains why our car is still running great at 190,000 miles on the odometer! Thank you! more
Reply | Report abuse |

never had a bad experience in the last 5 years 10/6/2010

I have never had a bad experience in the last 5 years going to Toyota of Plano. I like that an overall inspection is done every time I bring in the vehicle for an oil change or maintenance checkup. That way, I can have the problem repaired while I am there and won’t have any unexpected surprises when I am on the road by myself. Excellent job on the overall performance! more
Reply | Report abuse |

Thank you to the Internet team for being informative! 9/17/2010

Thank you to the Internet Sales Team at Toyota of Plano for making my research process easier than ever! Toyotaofplano dot com was extremely helpful! They have wide range of useful tools for me to utilize. It reduces a lot of stress! After my research, I went straight to the dealership and bought the car right away! It’s such a non-time consuming process for me since I’m always on a tight schedule! Saved me a lot of time! Thank you to the Internet team for being informative! more
Reply | Report abuse |

Wonderful experience 8/31/2010

The people we dealt with at Toyota of Plano were wonderful! They did not try to fool us like many other dealers do and even gave us a fair trade in for our old vehicle. The service department contacts me when I need routine service and has always had convenient appointment times. Thank you so much for showing me that you care now this is my way of showing you I care! more
Reply | Report abuse |

Super job! 8/19/2010

Really enjoyed working with a great team at Toyota of Plano. They helped me get into a really cool vehicle and the experience was awesome. They did a super good job at describing every little detail and also with the questions I had for them. I would say that I would recommend them to my family and stuff. I’m so happy with my new car I could scream right now!!! more
Reply | Report abuse |

They fixed what the others couldn’t! 8/19/2010

We had brought our car in to be serviced with George. It was some kind of clicking that I just didn’t feel comfortable with, thought maybe it was something to do with the tires. I took it to another dealership before them and I paid them to have so called fixed the problem but the fix only turned out to be temporary. The staff at Toyota of Plano took their time diagnosing the problem and then replaced the defective parts. They shuttled me to work that morning and it was all done by the time I got off. The price was decent and the best part is its fixed permantley. Its been a couple months now and I have heard so much as a peep out of my vehicle. Thanks so much for caring! more
Reply | Report abuse |

HORRIBLE DEALERSHIP , NEEDS TO BE AVOIDED 8/2/2010

I have seen lots of bad reviews about Toyota of plano but still made a mistake of trying them., i can confirm that all those bad reviews are for real , i experienced the same. The staff is very unfriendly and rude to say the least. The director , his name is Kia tops the list for ppl with disgusting behaviour..i have seen other dealerships and their bad behaviour but this one is the worst.. spare some time and go elsewhere. donot even try them Pros: can;t think of much Cons: plenty of them. rude and unfriendly bunch of folks more
Reply | Report abuse |

Toyota of Plano 7/20/2010

I have been dealing with Toyota of Plano for the last 3 years and have been very pleased. We bought a new '08 Tundra from them and we love the truck and the service they deliver. In fact, we are planning on buying another Tundra from them in the next 12 months. I have dealt with quite a few dealerships and I think these guys are one of the best. Friendly and easy to deal with. Pros: Professional staff more
Reply | Report abuse |
< Previous 1 2 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
Additional information
  • Hours: 7am to 7pm Monday-Friday 7am to 4pm Saturday Sales 9am to 9pm Monday-Saturday Internet Sales 24 hours / 7 days a week / Never Close
  • Payments: Master Card, Discover, Visa
badge