Top Town Private Car & Airport

We had Top Town reserved to take 3 couples out to NYC for a 50th birthday. When the car arrived at the house the 6 year old daughter of the ""birthday girl"" came running out and while doing so was struck by a passing car. The police, EMT and ambulance came to the scene and we all spent the next day and a half in the hospital and with her. Needless to say we didn't go out partying.\r The service said they would refund all of the $650.00 for the service because of what happened. Instead, at the end of the month we were charged for the full amount and told that we would have to accept a rain check instead of a refund. I offered 20% to them reflecting the non refundable deposit but they still refused to refund any money. I find this particularly heartless and would certainly never use them. I have no immediate need for a limo and can't see it as fair to leave them with 650.00 for something I have no regular use for. more

PLEASE DO USE THIS COMPANY for any important occasion. We booked this company for a bachelor party and a wedding and they screwed up both. In both cases we did not get the cars we ordered. We ordered a 10 person limo for the wedding and only 8 could fit, (and we are not big people) what they failed to tell us is that they consider the front seat to be room for 2 more...huh???? If they told us that in the first place, then we could have gotten a bigger limo and they would have made more money, so very stupid on their part in every way. So a few members of the wedding party had to ride in guest's cars, how embarrassing for us! Also the driver hardly spoke English and had NO idea of the agenda for the day. THEN the car from the reception hall to the hotel was NOT a town car but an SUV, WRONG again. Finally they promised us a free ride to airport since we booked so many cars, and we tried to claim that they denied they ever offered it (I have 3 other witnesses) and refused to book the car without us paying for it. Unbelievable right? Do yourself a favor and learn from our bad experience with this so called ""company"". Cons: dishonest, unprofessional, no attention to detail more