I took 2 items into be cleaned; one was a shirt to be laundered and pressed, and the other a sweater to be dry cleaned. The sweater came back with a large rip in the neck line and the shirt came back with large rips in the cuff area of both sleeves as well as a 1-inch tear in the middle of the shirt's back. When I called this damages to the counter person's attention, I was told that the seamstress would take ""a look to see what she could do."" Both items were kept for a week, and when I returned to see how they now looked, I was amazed that Star Cleaners thought that the repair job was going to be okay with me (though to be fair, the seamstress did not have much to work with since the original damage was so great, and she did the best she could given the circumstances.) When confronted about the items again a week later, I was told that shirts become ""worn"" and rip after too many washings. As for the sweater, I was told it too was ""old"" and that accounted for the ripping in the neckline. Both excuses are inane. I have spent time in the dry cleaning business--4 years to be exact--and I know the equipment they use and the handling of the items is not always the best. But to be told that their machines ""are padded"" and thus incapable of creating such tears is laughable. Like some health insurances, dry cleaners have always been the first to deny a claim, even when it is apparent to all that it is a result of their doing.I have been using this company for 6 years, taking dry cleaning and laundry to them at least twice a week in the winter months. I am amazed that they would not pay to replace the damaged items and instead choose to lose a customer by supplying such a lame excuse for the damages. It would have behooved them to pay for at least part of the damages and keep the customer happy.
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