My future daughter decided to get her wedding cake at Rossmoor Pastries where her mom and best friend were purchasing her Bridal Shower cake. She wanted to give them the business for her cake as well. I was thrilled when she asked me to join her for the cake tasting. Everything went well. They decided on a cake, a four tiered white frosted cake with red piping, 2 tiers white cake with lemon chiffon and 2 tiers marble cake with Bavarian cream. My future daughter wrote out a check for the down payment and signed the contract. Yay! Now the cake is done!
For the Bridal Shower, her mom and best friend purchased a white 2 tiered cake with pineapple mango filling. Since the shower theme was Hawaiian, the cake also, had a lei adorning it. Rossmoor Pastries delivered it to the party site. And the shower began.
After a few minutes, the cake icing began to bubble. It was kind of weird but oh well, what can you do? Lunch was served and the bubbles were growing, but they weren?t going to let it bother them?not a big deal. Time came to cut and serve the cake. The cake literally crumbled. It had to be scooped onto the plates, but still not going to let it ruin the afternoon. But in the back of our minds was the wedding a cake. A few of the guests mentioned to the bride that the problem with the cake should be mentioned to the bakery when the cake plate was returned. Her mom said she would and that made us all feel better.
The bride?s mom arrived at Rossmore Bakery on the following Tuesday with the cake plate. A friend of hers accompanied her. She mentioned the situation with the cake to the girl when she gave back the platter but the employee didn?t quite understand. Then the owner came over and asked if they brought the cake back. She said ?no, we needed it to serve to our guests.? Then he asked if she wanted her money back to which she replied ?no, she just wanted to let them know what happened to the cake so that it wouldn?t happen to the wedding cake.? He asked the name and date of the wedding and she gave him the info. He went over to the desk, pulled the contract, walked over to the bride?s mom and her friend and then tore up the contract telling her that he didn?t need her business and that nothing would please her. Shocked and worried, she told him that the contract was with her daughter and she (the mom) only wanted to let him know what happened, that she wasn?t complaining or wanting her money back, just wanted to let him know what happened. He wrote out a check for the down payment on the wedding cake and her friend urged her to leave.
The bride was devastated. A new job and no time to even get the remaining things on the list done before the wedding and now she has to start over with the cake! Her mom?s friend told her how calm her mom was and how rude he was to tear it up right in her face with a great amount of pleasure!
She called me with the news and I couldn?t believe it. How can anyone break a contract with someone because of something that happened to a cake under a separate contract. In most cases, a bakery would accept that ?someone? did ?something? to the cake to make it bubble and crumble. Maybe they didn?t let the cake set..who knows. But a professional baker would know what caused the problem. But hey, the customer wasn?t mad and didn?t want her money back. She just wanted to let them know that something happened with the cake. That?s reasonable.
But this bakery owner of Rossmoor Pastries is obviously a legend in his own mind and thinks he is above the law and can do whatever he wants to do whenever he want to do it. I wouldn?t trust them with any occasion. This is the very behavior that displays a total lack of responsibility and professionalism. The bride, the signer on the contract for the wedding cake, has NOT been notified yet.
BUYER BEWARE. This company cannot be trusted.
Cons: UNRELIABLE AND UNPROFESSIONAL
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