Be CAREFUL buying anything here. The salesman and manager seemed shifty from the start but I thought I was getting a great deal on a sofa and a recliner. I paid a deposit of about 30% via a credit card. A few days after placing my order I got a call from the salesman - they can't get the sofa I ordered in the color that I ordered. He said they could ship out a different color (dark chocolate which was WAY too dark for my taste & décor) or I could come in to the showroom and find something else. I went in but wasn't interested in anything else they had so I requested a refund of my deposit. They wanted to charge me a 10% fee for a ""cancellation""!! What?!?! I didn't change my mind... I didn't cancel the order.... THEY COULDN'T DELIVER WHAT I ORDERED! I refused to pay their fee, filled out a form to get a full refund and was told I'd be contacted by ""corporate"" within 10 days. 8 days later there were Business Consolidation Sale signs all over their place. I was never contacted about my refund. To this day I have never received a call from them. On the 10th day I contacted my credit card and filed a dispute. No thanks to Room and Home I DID finally get a full refund of my deposit. At this point I wouldn't even buy a pillow from them. Beware, beware, beware. And if you still insist on shopping there, use a reputable credit card.
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