Rocket Garage Door Service

We had our garage door spring broke last night. Setting up appointment was easy and the same day service. Tom is the owner - very knowledgeable and experienced guy. He replaced the existing lower grade single spring to a safe and stable dual spring set up. On top of that, replaced all old/cheap rollers installed by builders with good ball bearing rollers. Tuned the drive.....all included with reasonable added cost. Our garage door now is lot quieter and smoother. Best thing is he took time to explain everything you want to know, some self maintenance I can do to maintain it.... Overall great service, quality parts and reasonable prices!!! more

I bought my house in April 2010 and had an alarm installed around June. The garage door stopped working when the alarm was installed. After about 5 different people from the alarm company came out, finally it appeared the door was fixed. To prove it, the alarm supervisor kept opening and closing the garage door. Then BOOM! The motor exploded. I thought for sure I would need a whole new motor and was very upset that the guy kept opening and closing the door (of course then claiming it would not be the alarm companies fault if I needed a new motor). I found Rocket Garage Door Service name in the Advocate, a local magazine I trust. The owner, Tom, came out that very afternoon and I was prepared for the bad news that I needed a new motor (and then anticipating a heated discussion with the alarm company as to whose fault it was and who would pay for it). Well to my relief, Tom said all I needed was one new part for $60. I was impressed by his honesty since I was about 99% sure I needed a whole new system. The old motor finally gave out a few days ago (7 months later). I called Tom and he came the next day to check it out. He was able to get me a very good deal on a new motor and it is working great now, so much quieter than my old one- and much more reliable! I will call him again when I decide to replace my old garage door. One step at a time! Thanks, Tom! more

Tom, the Owner Operator of Rocket Garage Door is Very competitively priced and will work with your schedule any day of the week at any time. He maintains a very high level of Customer Service not seen very often these days. He is fast, professional and very knowledgeable. This One-Man Show has a fully self contained mobile shop and was able to repair the broken spring, upgrade my rollers and service the motor unit in under an hour. I didn?t know how noisy the door was all these years, until he was done with the repair and upgrades and hit the button for the first time. Man, what a difference quality parts make! Side Note: Customer Service ABOVE AND BEYOND! I have a couple of bird dogs that live outside in 16 foot runs. Tom liked my dogs and was playing with Anja and Abby when he noted I had an old 18 foot section of garage door over half the run. I told him I use it for shade and asked him if he ever got any old sections, if he could call me and I would pick them up and add them to the top of the run. He said sure, he gets them all the time. A few days later I found a couple of 18 foot sections sitting out side my gate. Tom actually remembered me and my dogs and used his valuable time to drop them off at my house. So thanks from me, Anja and Abby! Michael D. Plano TX more

A true 5 star rating - Tom at Rocket is the real thing. I had a broken spring and called Tom due to all his positive ratings on this site. I was not disappointed. Tom answered the phone himself, helped me diagnose the issue over the phone and was at my house on time (he even called to let me know he might be a few minutes late - you don't get that very often). He replaced my broken spring, upgraded my rollers and did a complete maintenance check on my opener as well. He even adjusted and tightened my rails. He took the time to explain each procedure and gave me the choice at every step of the way to pay for any service or product. He was very concerned about my garage door working properly and that my wallet wouldn't take a major hit. If you need garage door repair please look no farther - this is the guy to call. more

Excellent service and what timing! Tom made it over in 30 minutes and was very pleasant to deal with. We highly recommend Rocket Garage and will do business with with them in a heart beat. Thanks again Tom for a JOB WELL DONE!! more

My 500 pound garage door recently popped a spring, leaving my wife's car trapped inside during the holidays. I called Tom, and he was at my house with his well equipped truck within an hour. The spring was fixed, and the door tuned up in a flash. This quick work was done at a fair price. Tom really knows garage doors, and takes pride in his work. I plan to call him for scheduled maintenance, and if any problems arise. more

I placed a call late one evening to this company seeking help and repair of my garage door which had failed to open. The owner, Tom, didn't hesitate to come out even though it was well past normal business hours. He thoroughly explained the problem and what it would take to complete the repair. He did exactly what he promised to do, for exactly what he said it would cost, and did it in a timely fashion. I highly recommend this company as an honest, reliable service provider. more

Called after my spring broke and my car and my wife's car were locked in the garage. Even after a busy nite, Tom promised to come after he finished an earlier job. He arrived at 10pm without a service charge gave a fair estimate. Very knowledgeable. He did the job quickly without cutting corners. I was able to get to work the next morning in my own car. I would not hesitate to use Tom again. He owns the business and takes pride in his work. Tom also knows that honest prompt quality work is the best way to build a business. more

I mindlessly backed into the garage door, and the damage didn't look too awful. I went ahead and opened it, backed out, but once I tried to close it, the cable came off track and the door became bent even worse. I immediately jumped online and searched for garage door repairs in Dallas, and Rocket Garage was the first service I checked out. So many great reviews for it and now I know why! I called Tom at 8:30 PM and he was at the house within the hour. Very friendly, explained everything as he was inspecting the damage, and didn't charge a thing for the estimate! We agreed on a VERY reasonable price (much less than I was expecting to pay) and the garage door was looking brand new in an hour tops! Awesome customer service, Tom definitely knows what he's doing! I HIGHLY recommend and will call him again in the future if needed. more

My roommate had a little incident with the garage door and Tom was here to help within an hour! more

My garage broke and this guys was there within the hour!!! Great service!!! Had my car out first thing so I could get things done. Very considerate. Tom is a good person and a hard worker!!! Very Pleased!!! more

I have been taken to the cleaners by other garage door service companies, but Tom is honest, dependable, and a fast, tireless worker. Recommended by a neighbor and recommend him myself. Doesn't nickel and dime you, or tack on a bunch of extras after he arrives. Highly recommended. more

I first used Tom over 7 years ago and couldn't be happier!l He is the only person I will ever use - you will feel the same way! Honest! Trustworthy! Will not over charge or take advantage of anyone! He knows what he is doing and only completes the necessary work to complete the job right. He replaced two new coils over 7 years ago and they broke today and he honored the lifetime warranty even though that was when he worked for a different company. This is his business and he wants everyone to feel good about his company and the work he completes. You will feel the same way I did and there is no reason to call anyone else! more

I lucked into this guy and now he is the only person I will ever use - you will feel the same way! more