Resort Tours & Accommodations

SCaM!!!!!!!! Have health issues and unable to use and tried to get a refund and the staff was RUDE!!! And unprofessional . Unbelievable how they talk to people!!!! I would stay far away from this place !!!!!!!!! more

My family took the vacation 6 months ago. For a family of 4 the $498 was a great price. The Hotel was really nice. Yes, we had to take the 90 min. tour to get the Disney tickets, but it was well worth seeing the kids faces, when we visited the park. We already signed up for out trip next year. more

I WON a trip to Daytona and Disney.... Resort Tours and Accommodations, said I only had to pay the taxes. Lies Lies Lies paid $500 dollars to stay in a dump with my family, had to go on two tours, not one like they stated, one less day than they said we won. Blamed it on the welcome center for putting us in the room that was a night mare. Never have I ever tried anything like this, but wanted to take my youngest daughter to Disney only to go to a Scam in Fla. Please check on the place you will be staying, there web sight shows the one you will be touring, oh did I tell you we got the up grade, look at my pics. I wouldn't put a dog in that room we left two nights early. Thank you Bill Harris, Martin Cronk (Manager) and Barbara at ext. 111 for the sorriest vacation that we have ever been on. scam scam scam scam scam more

I'm not sure what all the bad reviews are about...\r \r I will admit that when we filled out the ballot at an even we were under the impression it was to WIN a free trip, however when we got the call we were told upfront that this was a trip at a discounted rate. The girl who was selling us on the package was extremely nice and not pushy at all. She broke down the whole package for us and completely explained everything. When we told her that we were interested but the amount was out of our CC limit, she went and spoke with a supervisor and was able to make arrangements for us.\r \r When we first got off the phone we instantly regretted it, but I am a travel agent and I know that the price we paid was a good price for the properties we are staying...not to mention the fact that we can go at anytime.\r \r When we called back to actually make our reservations we worked with a very nice representative names Melanie, who friendly and answered all of our questions. She told us that for an additional $40.00 we can upgrade to actually stay at the resort that we would have to tour. $40 is a steal to upgrade from a hotel room to a condo...talk about the money we are going to save on food. I have done tons of research on the properties we will be staying at (were doing Orlando and Daytona), both have great reviews on Trip Advisor and are in a good location.\r \r We leave next week and I am so excited! I will say I am not looking forward to the resort tour that we have to do, and I have heard comments that the sales reps are rude when you tell them you're not interested, but that is a downfall of the resort, not this company...\r \r Don't automatically think it's a scam! Take the time and listen to what the sales rep says and ask as many questions as you can think of to make sure this is a good package for you...it's not for everyone! more

Absolutely horrible! They're beyond rude and aggressive when you ask any questions pertaining to what may not be included in this ""steal"" of a deal. It's all lies. There are so many hidden fees and they don't include every detail until after you give your credit information. No one is a winner either, they select everyone who fills the raffle out. When asked to speak to a supervisor, I was denied. I luckily got my money back but their approach is horrible and they leave out so many details then hate when you have a complaint about it, they won't let you get a word in edge wise. Great customer service/sales approach....not! Melanie and Barbara are extremely rude and lack ANY people or customer service skills. Do NOT give in, save yourself the hassle and if anyone had an issue, contact the BBB like I and many others have. more

Not sure about all these bad reviews. Maybe not understanding or listening to the initial phone call. My salesperson never said I am a ""winner"" ""free"" etc. He said, hey you have the opportunity to buy a discounted vacation, If you sit through a timeshare sales pitch. The discount price was a good price. I purchased it. I knew I had to buy plane tickets, food etc. One I booked, Melanie called me back to make my reservation. I called her a couple of times with questions and she was great. She called me back promptly and answered all my questions or concerns. My dates were available and I look foward to the trip. The next phase is how the trip goes. Up to this point, seems RTA did their part, provided a discounted trip. I don't think they lied about anything etc. more

I laughed as the person spoke how I should honored to win raffle....as I read reviews (20 mins into listening)...asked Do I NEEEDDD To give you money today right NOW. Reviews say.. Anger, OF COURSE..hung up on me. Cool man - get it more

Oh boy! My son (21) signed up after a high pressured telephone call, convinced he ""won"" something. He wasn't too worried as he was told he could cancel in 30 days. This company did everything possible to insure the cancellation was delayed, refusing to mail the forms to our home, insultintg us when we called. An absolutely unprofessional, unethical company that only responds to aggresive tactics -you will waste a lot of time with these people, can't imagine how bad they are when you actually are a member! more

I purchased a vacation package from Resort Tours and Accommodations to Orlando & Ft. Lauderdale Florida. I was given less days than my vacation package stated and had to purchase an extra day to match my plane reservations. The Hotels have hidden charges when you get there and are stuck with them. I was forced to go on more than one resort tour. Had to drive across town to attend one and with driving time, the as stated 90 minute tour lasted 4 hours. Do not do business with Resort Tours...they sound good on the phone but when you get to your destination and are stuck with it you will regret it. -very disappointed traveler. Al Hodgdon MN more

On August 6, my family and I went to the Regatta at Moraine State Park in Pennsylvania. While we were there, we signed up for a 5-day Florida Vacation Getaway. As we went to walk away from the tent, the guy said that if we were winners, we would get a phone call within the next couple of days. The following Wednesday, August 10, we had received a phone call from a Florida Resort Tours number, but we were visiting my parents, so we didn't get the call. When we tried to call back, there was no answer. My boyfriend, Eric, and I tried to call throughout the next day, but there was still no answer. The following day, August 11, Eric's phone started to ring and when he answered, the guy said that we had been chosen from the Florida Getaway Contest. I couldn't believe it and I was SO excited because I thought that we were going to go to Florida next Summer and have a great vacation. As the guy, Travis Peters, started to tell us where we would be going, I wrote everything down on a piece of paper. I had been to Florida once before, but I was so happy because we have a 4 y/o son and it would have been a perfect vacation for him. After Travis told us where we would be going, he said that the trip itself was estimated around $2,000 or so and I knew right then that there would be a catch. We were told that we'd have to pay $498 right then and there. Eric asked him why we would have to pay anything if it was a FREE trip and Travis said that someone else won the FREE trip and we won 80% off, so Eric told him we weren't interested and hung up. A few minutes later, I had thought about it and realized that $498 wasn't that bad because 5 people were able to go and we could split the cost in half. I had Eric call Travis back, but when he called back, another lady answered. Eric explained our situation to the lady, which was that we couldn't pay for the trip right then because we had our bank card stolen and we were waiting for it to come in the mail, which it should have arrived within the next day or two. The lady said that they needed the money right then, but then had Travis get back on with Eric. Eric talked to Travis again, explained our situation, and explained that we would be able to book the trip, once we got our bank card back, since that is our only means of payment. Travis didn't want to hear that and ended up hanging up on Eric. When I tried to call him back, which was right after that, there was no answer. What I don't understand is, if we were one of the few selected to get the trip at 80% off, why did the company need payment right then and there? It couldn't have waited another couple of days? Eric's sister even said that if we did win the trip and we had 18 months to take the trip, we should have 18 months until we had to pay for it. Honestly, I just think it's a scam. If we did win the trip at 80% off, they should have understood that we were waiting for our bank card and could not pay at that moment. We should be able to call them a few days later to set up our vacation package, but Travis did want to hear that and hung up, which is very unprofessional. more

As soon as I signed up for the trip, I realized I wouldn't have much to time to do all the traveling. I called Barbara Black and she was completely understanding and refunded my money. As long as you do it before the 30 days, its not a problem. You just got to be on the horn people! Im sure they provide good services with their lodging as well! more

I am so disgusted with the level of disrespect this company has for members/potential members! I agree with the other reviews, Barbara is very unprofessional totally disrespectful. She will argue with the customer. What happened to customer service? the rule ""customer is always right"", well... your not in this company. \r \r I havn't gotten the opportunity to take my trip. Like many others, I was given a call telling me I won this very inexpensive vacation, I was not ready to take a vacation at the time but I purchased the package/ with bonus vacation and was told I have 18mths to take the trips. This was last year around this time. Well I trying to book my vacation now, but are experiencing nothing but pain! I wish I would have read the reviews and did research before I paid for the trip. Barbara, I pray for you. If this is how you make your living, then do yourself a favor........ I can't write enough about my terrible phone experience with Barbara and the receptionist, they tried to send me to Melanie (I can't tell you about her), but thank God I read the reviews first. I pray that many others don't have to endure such bad experiences. Find another company while you can, you deserve the best. It is your hard earned money and all they care about is that they get it from you. I lost my $500+ but don't you. Many Blessing............. more

I am truely happy with my package. I recommend this package those who are courteous and flexible. I always call at the last minute, talk with Barbara, who has always been flexible with me. I don't know her, but if you are nice to her I'm sure she will respond well. Pros: Great Customer Service more

We got a call about 6 months ago after signing up at Bama Jam about qualifying for a Florida vacation at a huge discount. We paid $398 total for a 7 day 6 night vacation. Well we just got back and I have to say we really had a great time. Other than the resort tour which is the reason for the discount we all had fun. The resorts were very nice, no problems booking our trip and we would travel with them again. Not sure what the other complaints people have made on here about. I can only speak about our experience. Pros: Savings Cons: Disney was packed more

I am having the same problem as JJCROYLE did. I agree that Barbara is very rude and ignorant. I called in and the first customer service lady said that we could cancel it over the phone only if my fiance called in because the trip was booked under his name. My fiance called back in, the first time he called in Barbara told him that it wasn't really him! WHAT?! He called back a second time and she again told him it wasn't him and now said that we could only cancel by written request. I am writing up a request as well as a letter that will be sent to the company as well as my lawyer. We had to cancel because of personal issues and they are not being considerate at all. more

I had a great time on my vacation. Don't knock it until you try using the vacation. Barbara was my reservationist and she was very helpful. I enjoyed taking my kids to Disney. I will use them for my next vacation. Pros: Theme Park Tickets more

They will not refund your money, they (Barbara) is very unprofessional and extremely ignorant. Each time we tried to cancel, she would come up with something else that we didn't send back, disqualifying our request to cancel. She was literally yelling at me over the phone for about 5 mins. telling me that our decision to cancel was stupid. I think they run this scam out of their basement. So if you made the mistake of booking through Resort Tours & Accomodations, start trying to cancel ASAP!!! Because they will drag it out past your 30 day period and screw you out of YOUR money. Cons: Everything, especially their customer service more

My wife and I put our deposit down for our simple discount vacation. The people that I have been dealing with have not hidden anything I have heard about all the upgrades and I politely declined we can't afford the ""extras"" we know that. All in all you get what you pay for, its a good opportunity to stay somewhere a little nicer for a good price. If you really think you ""won"" a contest and someone is giving you plane tickets,food, and first class lodging you kind of deserve loosing your well reminded non refundable deposit. Like I said I have not gone yet but I am not expecting any surprises more

Was promised a trip to Aruba, was down to two weeks before leaving...had not made any reservations for our party, then mumbled ""We don't really do Aruba"". So travelers beware!!! No refund at this time. Cons: Rips you off more

we were going to take this company up on its ""wonderful deals"" only to read reviews on accommodations. we were contacted after attending the Michigan 500 in June of 2009. i would have expected such a big venue to have a more reputable company on site. in fact this is a ploy they tell you. we will probably cut our losses instead of travelling from the cold and blustery weather of Canada. \r if anyone out there can change our mind......... Pros: none known Cons: reviews more