Pastini just lost two long-time customers due to rude customer service from the wait staff and the new, gestapo-like manager. Worst restaurant experience ever (even from such a quaint and tasty restaurant as Pastini).
Why? Manager refused to let my pregnant wife have some parmesan sauce for her pasta order unless we paid $4.00; a 50% upcharge on the meal. Four dollars for about 6 tablespoons of sauce.
We'd gotten the exact same dish and sauce combination no less than 6 times over the past 6 months, and we were *never* charged extra and we always got service with a smile. Not any more thanks to new management. It's like the soupnazi skit on Seinfeld. If you don't like your meal as-is, no pasta for you.
And the manager's attitude? 'Go ahead and leave'. Pastini corporate management should be ashamed.
Pros: Excellent food, great selection, perfect prices
Cons: terrible uncaring new manager, awful attitude
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