We recently had a birthday party for my son here. The room wasn't ready when we showed up. There wasn't enough quarters for the party guests (each was supposed to get 10, but the girl who was trying to set up the cups could only count to 8!) and we had to wait for them to go to the bank to get more. Meanwhile, kids kept coming up and asking me for money. \r
The pizza was HORRIBLE. It wasn't pizza pie, it was frozen ""Elio's"" pizza. They brought it out uncooked on bottom and burnt on top. The kids hated it! Even the adults were complaining. There was only one cup of juice per child. We were supposed to pay for them to have a drink with their cake! The party package clearly stated ""bowls of popcorn."" There was only 1 bowl of popcorn on the table. We kept asking for more. At the end of the party, the owner tried to make us pay extra for the other bowls of popcorn! I told her the ad said bowls of popcorn and her reply was that it wasn't unlimited?!?! Last I checked ""bowls"" meant more than one. \r
Also, parents were complaining to me that there was no hostess (which my package was supposed to include). The owner was too busy taking care of her children to actually make sure everything was running ok. I was the one who kept cleaning up after the pizza and juice and making sure the kids came in and ate when they were supposed to. My family had to keep asking for cups for the drinks and the owner had the nerve to say ""You need more? I just gave your mother some before."" I replied ""Maybe we're eating them"" after all, they probably were better than the pizza!\r
On top of all that, the package does not include tax and gratuity. Imagine having to pay a tip on something that was run so poorly. I had more stress from this party than any other one I have ever given for my children.\r
The place may be fun for kids to go and play at, but the party was TERRIBLE!!\r
Pros: Kids loved the games (when they were given money)
Cons: Poorly run. Dirty. No Customer Service
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