Harley-Davidson of Scottsdale

HD of Scottsdale has improved drastically since transfer of ownership from Hacienda. The staff moral is up, and the events are much more exciting. Purchase a bike and witness the amazing celebration in honor of the customer!!! more

I went to a Ladies Garage Party at the new Harley Davidson of Scottsdale and had a fantastic time! The staff is knowledgeable, friendly, LOVES to RIDE and shares that joy with everyone they talk to. I learned about some new equipment and am looking forward to the new test track that will be opening soon! I LOVED meeting Ms. Lola, a fellow native New Yorker :-) and talking to her! Great overall experience!!! more

Harley of Scottsdale where looking good is more important that decent service. First time customer, took my bike in for service.Service department got my okay to do a repair. Okay was never passed on and cost me 7 days without my bike(okay no biggie it happens). When they got the part they realized they ordered the wrong part.. Hahah(strike two). Costs me another 2 days. Finally done but one minor snag they say my derby cover is bent. No problem I bought it from them 3 weeks ago. They say sorry they wont cover it as they didn't install it. Wow really I bent it by putting 3 screws on it?(strike three) No biggie the extra 60 bucks is worth knowing I will never ever spend another penny at the store. I have to say the service rep Ari actually seemed like he was trying hard to give me good service. But he might be the only good apple in the rotten bunch. The old adage applies you can sheer a sheep many times but only skin him once. These guys skinned me bad! When I buy my next bike or any accessories it definitely will not be from these guys. As a consumer I would say avoid this store like the plague. more

Stay away!!!! I was purchasing a custom bike they had and after the sales manager and I agreed on a price and I secured my financing, two days later the owner says he won't do the deal. Bummer for them as I have bought three bikes there and spent an enormous amount of money in accessories and just stuff. I will never go back there again and am telling all by bike riding buddies to stay away as well. Greed will get you nowhere Rick! more

My husbands motorcycle was in an accident,it is a Big Dog chopper they are the dealership for them. The insurance adjuster authorized repairs and cut check to Hacienda. That was 3 months ago. My husband still does not have his bike!!!!!!!!!!!!!! They do not communicate to each other or the customer. The insurance agent sat at ""Wild Bill's""desk for 5 minutes while Bill finished his personal call. When asked how professional he thought that was his response was ""what?"" DONT TAKE YOUR BIKE THERE FOR SERVICE!!! more

WOW! In July of 2010 I started looking for a bike. My initial experience with Hacienda could have been better. Ed kept in contact with me and did everything he could possibly do to make sure I had a good experience with Hacienda HD. I purchased a bike on 9/24/2010 and I am sure they are happy that I finally did. I am certainly happy that I did. Ed is a super nice guy and just wants everyone to have a great experience at the dealer. He has even made changes which make it easier to get out the door prices on the bikes. The Parts guy, Brady rocks. Very knowledgeable and helpful. I have been to all of the dealers around town and for the first time I feel appreciated and part of the Hacienda customer family. I would recommend to anyone to buy a bike there. I would buy another one there myself. I am very happy with my experience at Hacienda Harley Davidson. Pros: They have a great selection of bikes Cons: High pressure sales - Hard to get Out The Door Price more

As was the previous review, my first and only contact seemed to go the same way, wich is why I say only contact. At first I had stopped by to look and ask some questions, about prices, because I had noticed that prices in Az. were much higher than they were at an east coast dealership,(Ray Price Harley Davidson, North Carolina). The salesman seemed to be the one I was going to buy from. It did seem like the usual bait and switch was under way, as soon as I told him I would be buying in two to three weeks. While the salesman pretended not to even know the base price of a new 2010 Ultra Classic in the middle of the showroom floor, he came back with a statement from the owner, that he was unwilling to give a price to shop arround with. With that insult in place, I would not buy a bike or even a t-shirt, from Hacienda Harley-Davidson If they were giving away Two Bikes For Every one sold. I will return to this site with a picture of my bike, and be willing to share my experiance, on a much better level. Pros: great selection of bikes Cons: they seem to keep the real price secret more

Huge challenge to get the out the door price the 1st time. Pros: Very nice store and good inventory Cons: Sales management should be selling new cars again not luxury items more